Skip to content


Why Customer Service is Important in Payment Processing


When it comes to business, there is nothing more important than providing the best customer experience for your customers. Many companies do the job when it comes to signing clients but do they go the distance when it comes to customer service to retain their clients? Almost half of U.S. consumers have deserted a purchase due to poor or lack of customer service. Many times, the customer gets a robot teller and menu that is difficult to navigate or even get placed on hold for an excruciating amount of time. This can obviously lead to great frustration and make clients walk away from your business. Customer service can end up making or breaking a company or organization. When selecting a merchant service provider you want to select one that provides live 24/7 support to fulfill requests or to answer questions and get any inquiry resolved quickly and painlessly. It is important to have a payments provider who is there when you need them. REPAY 24/7 Live Support is there when you need it, so you can run your business efficiently . Our commitment to transparency and the dedication of our payments expert to answer fully answer any question you may have sets us apart!

We make it stress-free to contact us at any time of the day to answer your questions and get any issues resolved as soon as they come up. REPAY 24/7 live support helps your processing be simple and hassle free. If a problem arises for your business at any time of day or night, you would have access to a real human to walk you through getting the help you need. Best yet, when you call to reach this Arizona-headquartered company, you will be answered by an Arizona resident - not a pen-pal. Further, REPAY white glove customer support provides an expert member of our team dedicated to solving your problems or helping guide you to become PCI Compliant.  REPAY makes the transition to PCI Compliance a breeze and does all the important groundwork to ensure that your company and your clients' information is secure.  Our free PCI compliance support provides simple to understand, do-it-yourself instructions but we will walk you through each step of the way if you need the assistance. Our team will do everything we can to help just short of filling out the form for you - which we cannot do by law. Even still, we can be on the phone as you fill it out just to provide you with the peace of mind that your business is safe from liability, risk, and fraud! When you get the customer service that you deserve, the opportunities are limitless for you and your business to gain more revenue. Any question, anytime!  REPAY will work hard to answer your questions and solve any problems that may arise and help you get back to focusing on what matters: your business! 

REPAY is an expert in the payments industry and offers custom tailored advice to provide the secure, compliant, and simple to use payment solutions that your company needs. Our seamlessly integrated solutions automatically submit required data and reduce manual entry which lowers any risk of error and protect your data every step of the way.  REPAY is leading the way in the payments industry by providing 24/7 customer support and up-to-date technology for thousands of merchants. 

Ready to get started today with a payment provider that will be there when you need them?  Contact us for your free discovery call today!

New Call-to-action

Back to the blog