Exceptional member experiences are the foundation of any successful credit union. To stand out from traditional banks, credit unions have always prided themselves on offering personalized, community-focused service. However, in an era where convenience and digital access are becoming more important than ever, the challenge is clear: How can credit unions continue to deliver on their promise of member-first service while also meeting modern expectations for intuitive, tech-driven solutions?

Imposters are the chameleons of the fraud world as they assume false identities to target consumers and businesses. Imposters are not picky with what they target, often looking to steal money, personal information, passwords, identification documents, and anything else they can extort and use maliciously.

We are thrilled to announce that REPAY has been recognized as the payment gateway with the Highest Authorization Rate for the second consecutive year by TSG (The Strawhecker Group) in the 2025 Real Transaction Metrics Awards, highlighting REPAY’s hard work and dedication to delivering the best payment gateway solution.

In a world where consumers expect fast and easy convenience, traditional loan repayment methods like checks and ACH transfers often fall short. These methods are plagued by delays, inefficiencies and risks that frustrate borrowers and burden lenders. Enter debit cards — a modern payment option that offers speed, convenience and security.

Times are changing — fast. Consumer expectations for convenience, speed and security are reshaping the way payments are made and received.

Financial institutions of all kinds are under increasing pressure to meet the evolving demands of their clients while navigating strict regulatory environments. Outdated payment systems often act as a barrier to efficiency and innovation, making it harder to stay competitive. 

In the world of debt recovery, collection agencies play a pivotal role in managing overdue payments for lenders, credit unions and other creditors. But the task is far from straightforward. Agencies face many challenges, from navigating complex regulatory landscapes to encouraging payments from customers who may lack the means or motivation to settle their debts. Coupled with outdated systems and limited payment options, these hurdles can severely impact recovery rates and drag down an organization’s...

The bar for customer expectations is set by the best experiences they have in any industry. So, borrowers expect their loan-payment experiences to be as smooth and flexible as other aspects of their financial lives. Offering limited payment options, having slow processing times or having cumbersome reconciliation processes can frustrate borrowers and hinder lender operations. For lenders striving to build trust and foster long-term relationships, a modernized approach to loan payment processing isn’t just...

As consumer expectations for convenience continue to evolve, lenders must keep pace with the demand for flexible, easy-to-use payment options. Whether you’re a bank, mortgage company or non-traditional lender, offering flexibility in how your customers pay is a significant factor in keeping a steady flow of timely payments and maintaining customer satisfaction. 

Debt collection agencies face unique challenges in maximizing recovery rates while maintaining strict compliance with regulations. Outdated payment processes and legacy systems often stand in the way, making it harder for agencies to efficiently meet their objectives.