Exceptional member experiences are the foundation of any successful credit union. To stand out from traditional banks, credit unions have always prided themselves on offering personalized, community-focused service. However, in an era where convenience and digital access are becoming more important than ever, the challenge is clear: How can credit unions continue to deliver on their promise of member-first service while also meeting modern expectations for intuitive, tech-driven solutions?

The bar for customer expectations is set by the best experiences they have in any industry. So, borrowers expect their loan-payment experiences to be as smooth and flexible as other aspects of their financial lives. Offering limited payment options, having slow processing times or having cumbersome reconciliation processes can frustrate borrowers and hinder lender operations. For lenders striving to build trust and foster long-term relationships, a modernized approach to loan payment processing isn’t just...

As consumer expectations for convenience continue to evolve, lenders must keep pace with the demand for flexible, easy-to-use payment options. Whether you’re a bank, mortgage company or non-traditional lender, offering flexibility in how your customers pay is a significant factor in keeping a steady flow of timely payments and maintaining customer satisfaction. 

Lenders today face a complex challenge: managing large volumes of loan payments efficiently and accurately. With traditional payment systems, inefficiencies, data-entry errors and processing delays can frustrate both staff and borrowers. Timberline Federal Credit Union, a credit union with a rich history of serving members across several states, was all too familiar with these pain points.

Credit unions face unique challenges as they strive to meet their members’ needs for secure, flexible payment options. Meriwest Credit Union, a well-established financial cooperative with deep community roots, is a prime example. As a member-focused institution, Meriwest sought a payment processing solution that would increase convenience, reduce operational complexity and align with its commitment to member satisfaction.

Errors in accounts payable (AP) not only disrupt cash flow but also affect a company’s bottom line and vendor trust. From misplacing invoices to paying vendors late, little mistakes can lead to big inefficiencies and costs. For any business, reducing errors in AP is not only about accuracy but also about maintaining healthy vendor relationships and smooth financial operations.

In the world of B2B transactions, late payments can create significant challenges. Whether you’re managing accounts receivable for a small business or overseeing financial operations for a large company, delayed payments can disrupt cash flow, delay projects and harm vendor relationships. 

Collecting payments from B2B customers is essential for ensuring consistent cash flow. However, dated and clunky payment experiences can delay these payments and hurt your bottom line. Now available in Sage Intacct, ClickToPay simplifies and speeds up the payment process.

Are you an expert in UI/UX design? Maybe not, but as a consumer in today’s digital world, you likely have opinions about the experiences you have with software, apps and other digital assets.

Automated Clearing House, better known as ACH, offers an electronic way for consumers and businesses to make payments quickly and easily for goods and services. ACH uses bank routing and account numbers to move money between parties. Have you considered the risks associated with sharing such sensitive account details?