For years, mortgage servicers have relied on the same payment methods: paper checks, ACH transfers and manual phone calls. But in a digital-first world, these mortgage processing options are no longer enough. Today’s borrowers expect payment experiences that are fast, flexible and convenient — just like the digital payments they’re making in other parts of their lives. When those expectations aren’t met, the result isn’t just frustration — it’s missed payments, higher servicing costs and unnecessary...
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