The consumer payments landscape is evolving rapidly, and if you're in the auto lending or financial services space, it's critical to stay ahead of the trends that shape borrower preferences. That’s why we were thrilled to attend the AFSA Independents Conference 2025 and participate in the webinar, The Future of Debit-Driven Consumers, Flexible Tech and Lower Delinquencies, presented by David Graves, VP of Sales at REPAY.
🔗 Watch the full webinar here.
Key Takeaways from the Webinar:
✅ Debit is Dominating
Consumers are leaning into debit like never before, with over 30% of all payments now made via debit cards. This is particularly true for loan repayment behavior, where borrowers are demanding flexible, convenient options, especially in a post-pandemic world.
✅ Digital Wallets Are a Must
Apple Pay®, Google Pay™, and other digital wallets have shifted from “nice to have” to “must have.” Consumers expect mobile-first solutions with biometric security and tokenized protection. Auto lenders must embrace these tools to keep up with borrower expectations.
✅ Omni-Channel Flexibility Matters
From online portals to text-to-pay and IVR systems, consumers want to pay their way. Merchants and lenders are seeking tech partners that offer configuration over code, modular platforms, and seamless integration across channels.
✅ Smart Tech Reduces Delinquencies
Flexible, secure, and scalable technology not only improves the consumer experience—it leads to better outcomes, including reduced delinquencies and stronger customer loyalty.
Why It Matters
REPAY’s insights emphasize that forward-thinking technology isn’t just a competitive advantage, it’s a necessity. Staying flexible and consumer-focused in today’s fast-paced lending environment is important.
If you're ready to meet consumers where they are and improve repayment outcomes through adaptable solutions, now is the time to act.
Contact us to learn more!