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Payment Processing Downtime Is Costly - Switch to REPAY for Acumatica

Are you thinking about switching to a different Acumatica payment processing provider?
This process is often time consuming and complicated. When making a choice of the solution that will best fit your individual business, the quality of the services and uptime you will receive is one of the most important things to consider. Integrated payment processors, like REPAY, integrate right into your Acumatica ERP - making it easy, cost effective, and time efficient. REPAY's transparent business model focuses first on educating potential clients and then custom tailoring the right solutions that will seamlessly integrate into the systems they already use. 

When searching for the right payment processor for your Acumatica needs, there are a few important things to look at before you make the switch. 

Uptime, Downtime, and Failover

Many merchants who have made the switch to REPAY have stated that their reason for switching providers was the amount of downtime they suffered with their previous merchant service provider. IT downtime can be costly for your business. It is suspected that it could cost your business upwards of $5,600 for every minute of downtime that your business faces, according to Gartner. IHS Markit reported that businesses could be losing around $700 billion every single year due to IT downtime. 

REPAY has a 99% uptime rate!
Our partners have data centers all over the US that play a critical component of our failover systems. Failover is a method of protecting computer systems from failure, in which standby equipment automatically takes over when the main system fails.

This failover strategy ensures that if one server goes down, the environment is brought up in another server. For example, if REPAY ClickToPay is on Server A and Server A goes down, REPAY ClickToPay shifts to server B. Server B installs automatically, and is up and running again within seconds. Redundancies in our system help to inoculate our merchants from the risks and costs of downtime. Routing from one server to another is only part of our solution. After Server A goes down, our team conducts a post-mortem analysis to figure out what went wrong and how we can prevent the same problem from happening in the future. This is a major component of our 99% uptime, along with the dedication of our team and consistent API response. If your processor is returning responses that means the system is receiving the request, but the responses break down, ending in downtime for merchants. Properly ensuring smooth transactional processes is key to preventing downtime.

Level 3 & Interchange Plus

Level 3 processing is a bonus to your potential savings if you are not yet taking advantage of the Level 3 discounts on interchange, and you are charging business to business or business to government transactions. If you are not yet taking advantage of the Level 3 discounts on interchange. If your business is on a flat rate pricing model, you could be missing out on massive savings with Level 3 for your B2B transactions. Access to these lower rates can save your business money every month on transaction fees. 

Integration and Automation

Having a processor that enables you to take advantage of Level 3 discounted rates is great; using automated solutions to input the necessary data points with no additional work is even better. Some integrated solutions will not be fully integrated, requiring you to first input the items and populate categories in order to benefit from Level 3 discounts.  Eliminating manual entry ensures that your business secures the best rates, saves time and money, and reduces the risk of entry error. Your employees should be focusing on what can help grow your business. Your integrated payments solution should facilitate that with a seamless, easy to use experience. If your business would benefit from streamlined operations and lower admin costs, look into automated solutions that are seamlessly & fully integrated into your accounting software.


Another important feature of any payment processing provider is merchant support. It is important that you carefully evaluate your potential processors to determine who has the right customer service and tech support for your business. REPAY has 24/7 live support.  REPAY customer support provides an expert member of our team dedicated to solving your problems or helping guide you to become 100% PCI Compliant. 

User Design

Many processors do not provide merchants with centralized reporting. Online management and reporting that is easy to access online and allows for self-service can cut time and confusion from your daily routine. Our fully-integrated and out-of-the-box solutions work seamlessly within Acumatica and allows for 24/7 access to important financial records. 


Customers also like the ability to self-serve and pay their invoices online. No payment solution is complete if it does not consider the user experience of the end-customer as well as the merchant.  Many payment processors will not offer an integrated online payment portal, or if they do, they will have them available to their clients for a fee. Working with a payment solution offering this functionality, clients can click a button and make payments in seconds, increasing customer satisfaction while getting you paid faster. 

REPAY offers an integrated and 100% free payment portal where you can email an invoice to a customer from your Acumatica ERP, and customers can click on the Pay Now button embedded in the invoice and can pay online in less than 5 minutes.  REPAY online payment portal gives clients access to all their outstanding invoices, so they can pay multiple invoices at once via ACH or credit card. Watch the REPAY ClickToPay Demo to learn more. 


You need to trust your payment processing provider to protect your business from data breaches and liability.  Payment gateways work behind the scenes to securely transfer sensitive credit card data from an online payment portal to the payment processor. REPAY is a fully PCI-DSS compliant credit card payment processing solution for added security against fraud. REPAY’ tokenized credit card data simplifies PCI compliance, and stores sensitive customer information encrypted within the REPAYPAYS Vault. 


What if something goes wrong with your terminal, your online portal, or you need to switch processing services overnight? With REPAY, if you have a problem or a question, you have access to top-level engineers who wrote the integration that you’re working on. Our development team can work on your problem and often solve the problem in hours or minutes. The sales rep that signs your account is on standby to answer your questions or escalate your problems through our chain of command. When you process with REPAY, our team of experts is working for you!

Avoid having your business come to a standstill with downtime, poor support, or non-integrated solutions. REPAY offers an alternative to the other Acumatica payment solutions and provides seamless integration to help you save time and money!  With 24/7 Live Support and the ability to take you live fast...Don't be complacent if you are facing challenges with your current provider - let REPAY be your hero!

Let REPAY Be Your Hero! 
Enjoy the 99% Uptime of our Acumatica Integration

If your company is looking for an expert team to handle your Acumatica 2021 R1 payment processing, look no further than REPAY. Don’t take our word for it - for the second year running, REPAY has been honored with 2 MVP awards, and our cutting-edge payments processing solution achieved compatibility and certification within just over one week after the release of the latest Acumatica version. Want to hear more? One of our satisfied Acumatica customers, Russ Williams, VP of Operations at United Brokerage Packaging, said:

“REPAY team is extremely helpful and knowledgeable in payments, and the service from top to bottom was a top-notch experience” 

REPAY, a REPAY Company, takes the stress out of payments and reduces human error when completing transactions. In the long run, this gives you more time to focus on your customers and your business. It can sometimes be weeks or months in between the time an order has been taken and when it ships. Automating the authorization process on credit card's stored in the vault can save you time in completing the order as well as hassle in the future. REPAY helps you process credit cards automatically without additional human intervention, making your life easier and your business better. Secure data protection that comes with the REPAYPAYS Vault allows you to store customer payment credentials for future use. 

Switch to REPAY today!  Contact us to set up a discovery call for your Acumatica payment needs, we can get you up and running fast!

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