An Interactive Voice Response (IVR) system is a great way to assist your accounts without having to talk to an agent right away. Proper use of the IVR can route callers to automated processes or direct them to the proper agent who can help them the most. Sometimes, though, the front end of an IVR system is not put together well which can lead to frustrated callers and bad customer service. Here are ten ideas to create satisfied callers.

Customer expectations and demands constantly change. We live in a digital age where customers value seamless, convenient and flexible experiences that allow them to pay wherever they are and however they want. According to McKinsey, over three-quarters of Americans use digital payments, including contactless in-store purchases, browser or in-app online payments and person-to-person payments. 

Most people dread tax season, a typically chaotic time when we scramble to get our documents organized in a timely and accurate manner. Some of us get them done quickly, while others wait until the last minute.

Payment gateways and processors are what make the magic happen - at least on the consumer's end. To understand how these technologies work, you'll have to learn what's going on behind the scenes of this intricate financial dance.

IVR and Credit Unions, the Perfect Combination to Help Revive the Economy!