Skip to content

Recent Posts by Kristen Hoyman

Keeping Up with Evolving Payment Preferences in the Consumer Finance Industry

Keeping Up with Evolving Payment Preferences in the Consumer Finance Industry

The world of payments is evolving faster than ever. As digital innovations continue to change consumer behavior, expectations for convenience, speed and choice of payment methods are on the rise. For lenders and organizations in the consumer finance industry, this means one thing: Adapt, or risk being left behind.

Read More
How to Streamline Mortgage Payments for Borrowers and Lenders

How to Streamline Mortgage Payments for Borrowers and Lenders

Managing mortgage payments has long been a challenge for both borrowers and lenders. Complex payment systems, limited communication and inefficient processes often lead to frustration on both sides of the transaction. 

Read More
Different Consumer Payment Types and the Pros and Cons for Each

Different Consumer Payment Types and the Pros and Cons for Each

Consumer payment preferences are rapidly shifting as technology continues to advance. Offering a variety of payment options is not just a convenience — it’s a necessity for businesses aiming to stay competitive. As consumers increasingly expect seamless, secure transactions, understanding different payment types becomes essential to meet these demands.

Read More
Regulatory Compliance Challenges in Modern Lending Practices

Regulatory Compliance Challenges in Modern Lending Practices

In a dynamic lending environment, the pressure to stay compliant with regulatory requirements is greater than ever. With the rapid evolution of financial technologies and a complex web of regulations, lenders are challenged to maintain compliance without sacrificing efficiency. 

Read More
Evolving Trends in Digital Wallets and the Impact on Collections and Cash Flow

Evolving Trends in Digital Wallets and the Impact on Collections and Cash Flow

In a digital world, consumers increasingly rely on digital wallets for their payment needs. From Apple Pay® to Google Pay™ to PayPal, these solutions offer convenience and security, allowing users to make transactions with just a few taps on their smartphones. 

Read More
The Small Dollar Lending Rule: What Lenders Need to Know

The Small Dollar Lending Rule: What Lenders Need to Know

The Small Dollar Lending Rule, established by the Consumer Financial Protection Bureau (CFPB), aims to protect consumers from the potentially harmful practices associated with payday loans, vehicle title loans, deposit advance products, and certain high-cost installment loans.

Read More
Balancing the Customer Experience with Risk Mitigation in Lending

Balancing the Customer Experience with Risk Mitigation in Lending

In the highly competitive lending industry, lenders face the dual challenge of ensuring comprehensive risk assessments to safeguard their business while also delivering a seamless, positive experience that keeps customers satisfied and loyal. This delicate give-and-take directly impacts customer retention, regulatory compliance and overall business growth.

Read More
How the User Interface (UI) and User Experience (UX) Can Impact Payments

How the User Interface (UI) and User Experience (UX) Can Impact Payments

Are you an expert in UI/UX design? Maybe not, but as a consumer in today’s digital world, you likely have opinions about the experiences you have with software, apps and other digital assets.

Read More
Navigating Risk Management in Lending: Strategies for Sustainable Growth

Navigating Risk Management in Lending: Strategies for Sustainable Growth

In the lending industry, risk management isn’t just a precaution—it's a necessity. Effective risk management ensures the stability and growth of lending institutions by protecting against potential financial losses and operational disruptions. 

Read More
Overcoming Payment Challenges in the Housing Market

Overcoming Payment Challenges in the Housing Market

The housing market is a vital component of the global economy, but it’s one riddled with payment challenges recently amplified by fluctuating interest rates and shifting economic conditions. Understanding the complexities of mortgage repayments and employing modern technology can simplify the mortgage payment experience for all parties.

Read More
All posts