An Interactive Voice Response (IVR) system is a great way to assist your accounts without having to talk to an agent right away. Proper use of the IVR can route callers to automated processes or direct them to the proper agent who can help them the most. Sometimes, though, the front end of an IVR system is not put together well which can lead to frustrated callers and bad customer service. Here are ten ideas to create satisfied callers.

CRN^®, a brand of The Channel Company, has named REPAY’s VP of Partner Marketing, Liz Anderson, to its Women of the Channel list for 2022. This esteemed list honors the incredible accomplishments of female leaders in the IT channel. Those named on this annual list come from all corners of the IT channel — including vendors, distributors, and solution providers whose vision, expertise, and contributions make an impact on the industry every day. This is the sixth consecutive year that Liz has been recognized...

PCI stands for “Payment Card Industry” and is a set of security standards created by the major credit card brands (Visa®, Mastercard®, Amex®, etc.). The Payment Card Industry Data Security Standard (PCI DSS) is the specific set of requirements created to ensure that your business has processed, stored, or transmitted credit card information in a secure environment.

Payment gateways and processors are what make the magic happen - at least on the consumer's end. To understand how these technologies work, you'll have to learn what's going on behind the scenes of this intricate financial dance.

Recent economic uncertainty has offered the opportunity for many companies to focus on process improvement and organizational efficiencies. An overhaul of Accounts Payable (AP) and invoice processing can seem daunting, but it is worth researching given new technology that can provide measurable cost and time savings.

The payment industry is moving increasingly towards paperless vendor payments, and it is essential to understand how automating accounts payable (AP) functions can benefit your business.

The payment processing industry is changing rapidly. The healthcare providers who continue to do things the way they’ve always been done will be left behind. This blog post discusses three unique payment processing methods that healthcare businesses can use to overcome these obstacles.

Use mobile payments to scale your business for rapid growth!

Healthcare facilities need to simplify the payment process for their patients who receive care, for the purposes of both patient care and employee morale. This is especially true at a time when the patient responsibility portions of medical bills are increasing, putting a strain on patient finances. A Kaiser Foundation Family report found that patient out-of-pocket costs increased almost 230% from 2006 to 2015.

REPAY is excited to announce that  CRN®, a brand of The Channel Company, has named two channel leaders, Liz Anderson and Patty Benitez, to the highly respected Women of the Channel list for 2021. This annual list recognizes the unique strengths, vision and achievements of female leaders in the IT channel. The 2021 Women of the Channel list acknowledges women from all over the IT channel, including vendors, distributors and solution providers.