An Interactive Voice Response (IVR) system is a great way to assist your accounts without having to talk to an agent right away. Proper use of the IVR can route callers to automated processes or direct them to the proper agent who can help them the most. Sometimes, though, the front end of an IVR system is not put together well which can lead to frustrated callers and bad customer service. Here are ten ideas to create satisfied callers.

The collaboration between REPAY and Quadient Accounts Receivable by YayPay is spearheading innovation in the realm of accounts receivable automation. Nicole Benitez from REPAY and Devon Lildhar from Quadient recently came together to discuss the emergent trends in this dynamic field.

In the age of technology and digitized processes, paper checks are gradually becoming a thing of the past. They were once one of the dominant payment methods, but today, roughly only 7% of consumers pay bills with paper checks. With the rise of electronic invoicing, mobile and digital payments, and online banking, consumers and businesses alike now have a wide range of options for making and receiving payments. 

From collection law firms to debt buyers to healthcare collection companies, collections agencies are always busy serving customers, inputting customer data, setting up payment plans and retrieving payments. Manually managing these processes is time-consuming and costs your agency more than just money. In today's digital age, integrated payments are a game-changer and crucial for the everyday functions of the collections industry. 

The healthcare industry faces strict regulatory controls when it comes to protecting practices and patients. Partnering with a payments processor who offers expertise in the industry and compliance can help alleviate the common problems experienced by healthcare providers when it comes to collecting and managing payments.

In the United States, government municipalities refer to local governments responsible for providing services and managing public affairs within a particular geographic area. The primary difference between these municipalities lies in their forms of government, powers and functions. Here are some of the most common types of government municipalities in the United States:

Timely payments from borrowers are vital to maintaining a healthy lending business. One way to increase payments is through an open and effective line of communication. No matter what type of loan you’re dealing with — car, personal or mortgage — lenders and borrowers should be able to easily communicate to ensure both sides remain in good financial standing. 

REPAY is proud to announce that AccountMate recently recognized us as Outstanding Vertical Solution Partner of the Year for 2022.

At REPAY, we strive to provide fast, frictionless and fully integrated digital payment solutions for AccountMate users. We are committed to leveraging technologies and providing solutions that streamline payments while providing industry leading support to keep your business running smoothly.

When an integrated partner recognizes REPAY’s delivery on that commitment, it’s truly...

Digital payment technology has made tremendous strides over the years, enabling anyone to receive or make payments from almost anywhere. Offering consumers digital payment options gives lenders a significant advantage but also opens the door to potential bad actors. Financial institutions store highly valuable information, making them the perfect targets for security breaches. As a result, security risks are rising, making it essential for lenders to implement safety measures that minimize these...

In the hospitality industry, managing finances is an essential task that can significantly impact the success of a business. Key aspects of financial management include accounts receivable (AR) and accounts payable (AP). This blog will discuss AR and AP, why they are essential, and how you can effectively manage them for the hospitality industry.