No matter how well you have set up your collections business, sooner or later inefficiencies can creep in causing incremental operating cost increases. Many times it is caused by departmental quarterly focus; intentional or not, the various departments within your organization can fall back on operating within functional silos. When that happens, operational redundancies occur. Instead of acting independently the departments must act in an integrated company-wide manner because such redundancies can lead...

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) have become a popular and effective way for consumers to manager healthcare expenses. As a healthcare collection firm, you want to be able to accept FSA and HSA cards. This capability provides flexible options for the patient and increases collection activity for providers and their agencies.